The 809 teammates at FCCI Insurance Group demonstrated that our mission statement isn’t just words. Keeping promises to our agents and policyholders is what we do. The way we keep those promises while maintaining our relationships and financial strength is what makes us special. In March of 2020, in accordance with Centers for Disease Control and Prevention (CDC) guidance, FCCI closed its offices due to COVID-19. Every teammate, aside from a handful of essential workers, was directed by our Business Continuity Management (BCM) team to work from home. Our dedicated teammates set up shop in spare bedrooms, on kitchen countertops and dining room tables, in living rooms and in basements. We were still a team albeit adapting to the new normal of virtual communication. Our offices may have been vacant but our company was open for business and ready to serve. The events of 2020 required innovative thinking and a steadfast commitment to our unwavering promise.