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Commitment to Excellence
A message from Cina Welch, President & CEO
At FCCI, we value your partnership and trust in us. On behalf of our board of directors, officers and more than 870 teammates, we want to thank you for your partnership and support.
Our 2023 theme was Commitment to Excellence. We strive for excellence every step of the way as we grow as a forward-thinking insurance company, expand our services and nurture the relationships that matter most. In an ever-evolving insurance landscape, FCCI has remained steadfast in providing our policyholders with protection, security and peace of mind. By the end of 2023, we reached $1.1 billion in direct written premium. As we reflect on FCCI’s accomplishments, we recognize that our financial success could not have been achieved without our devoted teammates and the unwavering support of our agency partners and policyholders. Working together has enabled all of us to thrive.
Over the past year, FCCI has grown on multiple fronts, affirming our position as a super regional carrier in the insurance industry. We have made great strides with our surety strategy and its state expansion; the development of our new Excess and Surplus (E&S) insurance company; Agency Management, ClaimCenter and BillingCenter systems.
At FCCI, we’ve been dedicated to staying at the forefront of the insurance industry through our continued investment in technological advancements. We’ve deployed our systems to streamline customer experiences and improve operational efficiency and security.
Our dedication to innovation, customer experience and the pursuit of excellence have translated into substantial company growth. We earned a GAAP profit of $71.8 million and achieved a combined ratio of 101.6% in 2023. Our investment portfolio reached $2 billion and our GAAP members’ equity grew to $977 million. These results are a testament to our ability to adapt to evolving market dynamics and our focus on understanding the needs of our agents and policyholders.
FCCI has always been and will continue to be there for our agents, policyholders and communities by doing what we say we’ll do, because that’s our promise.
We volunteered 3,008 hours in 2023 because giving back is a big part of what makes FCCI unique. Our volunteerism embodies the spirit and culture of FCCI, playing a pivotal role in positive change.
In 2023, we welcomed 167 teammates to FCCI. Our new teammates brought a shared dedication to our mission of providing excellence in everything we do. FCCI maximized our commitment to recruiting the best individuals by nurturing relationships within our community and providing comprehensive training programs and competitive benefits
In our pursuit of and commitment to excellence, we understand the value of respect and inclusion within our organization. FCCI appreciates the wide range of perspectives from our teammates, agents and policyholders that help guide us. Diversity of thought fuels innovation and creativity, positioning us for more growth.
We are grateful for the opportunity to serve you through our values of loyalty, integrity, vision, excellence and service. It is our promise to be there when needed most. On behalf of all our teammates who choose to be a part of the amazing FCCI team, thank you for being an integral part of our journey.
Cina D. Welch, Esq., CPCU President & CEO