FCCI increased communication and maintained transparency by holding weekly all-company virtual meetings; deploying informative emails; producing and distributing a work from home digital newsletter; providing webinars on stress management; promoting access to our telehealth benefits; updating our intranet to deliver more resources; ensuring teammates had the necessary equipment and technical support to perform their jobs remotely; and tapping into multiple digital applications and virtual platforms that would enable us to get our jobs done. Supporting our teammates meant they could take care of their families, our customers, and our communities.

Prioritizing teammate safety and well-being In early February, prior to our office closures, we began implementing CDC protocols. We anticipated the road ahead and continued to prioritize the physical, mental and emotional well-being of every teammate. By early summer, for those working in our offices, we were requiring the use of face coverings and performing frequent daily high-touch cleaning procedures. We also established other health and safety measures, including updating our Home Office ventilation system. In partnership with the property management companies across FCCI’s regional offices, we ensured that building protocols met our strict needs and requirements. By October, we had instituted a voluntary, staggered return to office. Key to a successful office reentry was implementing a mobile health screening tool, conducting equipment sanitization, maintaining social distancing and wearing masks – all of which, including the daily high-touch cleaning, are still in effect today.

Taking care of the customers we serve We moved quickly to deploy comprehensive operating procedures that, while still prioritizing teammate safety, met the company’s responsibilities to our valued agency partners and policyholders. We found virtual ways to stay connected so we could continue to build and nurture our relationships. We reached out with empathy and understanding and, not surprisingly, received the same from our partners. In support of the businesses we serve, there were occasional in-person interactions. On a case-by-case basis, if our field teammates, agents and policyholders needed to meet in person, strict protocols were followed. If an in-person visit was not good for all parties, we met virtually. We stood alongside our agents and policyholders so businesses could continue to run their companies, manage risks and thrive. Although the way we interacted may have changed, FCCI did not waiver in our commitment to do the right thing.

Building our team and our future FCCI was pleased to onboard 85 new teammates in 2020. The majority of those hired had yet to step foot in an FCCI office that year. Even while working from home, we found ways to maintain the FCCI teammate experience, culture and a sense of belonging. We are excited to be planning for additional waves of new teammates in 2021.