Our tremendous effort to gather insights and ideas for the strategic plan has made us a stronger organization with an even clearer direction. When we look at the horizon, our eight pillars act as a lens used to affirm that our future plans are aligned with our values, teammates and our agency partners. In terms of our agents, we continue to believe firmly in our relationship model. Our agents are our customer and first line underwriters, which is a key competitive advantage. In the coming year, we will continue to broaden and deepen relationships with our partners. We will also continue to seek out teammates who are knowledgeable and experienced in specific territories and give them broad authority to serve our customers through underwriting, claims and risk control. Our local presence is another competitive advantage for us. For technology, we know that to be competitive and relevant in the future, we need to make faster underwriting decisions. This year, we’ll focus on streamlining our operations by creating more efficient, effective workflows that will increase speed-to-decision and improve customer service. Modernizing our core technologies is the backbone of this effort. We have launched several large IT initiatives that, once completed, will help us to make decisions promptly and communicate them to our agents. These initiatives will also allow us to provide a more consistent customer experience for our agents across all of our regions. These initiatives will not only streamline our work but will serve to build a strong FCCI brand identity for both agents and policyholders in current and future marketplaces.

FCCI’s Eight Pillars