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Creating Connections
A message from Cina Welch, President & CEO
On behalf of FCCI’s Board of Directors, Officers and 807 teammates, it is my privilege to thank you for your continued trust and support of FCCI. Because of your valued business and the dedicated work of our teammates, we enjoyed another successful year and made great strides in many areas.
Through our commitment to Creating Connections, we were intentional in each action we took, whether it was in our customer service, claims or underwriting practices. We committed to being accessible, to being responsive, and to following through on our promises and commitments to our policyholders and agents.
We were also intentional in our commitment to diversity, equity and inclusion. Our unique perspectives make us stronger, more innovative, and well-positioned for success. We value and rely on the collective voices of our teammates, customers and community and believe that every perspective matters. As a member of FCCI Mutual Insurance Holding Company, we want you to feel heard and valued at FCCI.
Looking into the future, we will continue to invest in our infrastructure to enhance our service capabilities. By facilitating more innovation and operating more efficiently, we will ensure exceptional customer service and an ease-of-doing-business.
We also continued to raise the bar on risk awareness through a company culture of process management, integration and execution of corporate policies and procedures to quickly identify and mitigate threats.
I am also pleased to report continued growth and consistent profitability in our 2021 financial results. We credit these positive results to our dedicated application of sound underwriting practice and discipline, appropriate pricing and strong risk control efforts. Our total direct written premium for 2021 was $952 million, with a profit of $100.3 million. For the second consecutive year, we generated a combined ratio of 99.9%, another indication of our sound underwriting practices and efficient management. Our investment portfolio grew to $2.2 billion in 2021, and we reached $1 billion in equity. We continue to invest in a conservative and diversified manner, generating sizable investment income and allowing us to maintain the financial strength that our policyholders count on to face the future with confidence.
On behalf of our teammates who are a part of this amazing team, we are grateful for the opportunity to serve you. Thank you for Creating Connections with us and allowing us to be a part of your business.
Christina “Cina” D. Welch, Esq., CPCU President & CEO