From the first report of a claim to the claims professionals who appeared at properties within 24 hours, our CAT teams provided a seamless claims experience to policyholders. Mark Kwiatkowski, FCCI Assistant Vice President, Claims, Southeast and Mid-Atlantic Regions, led the team. “We were meeting with policyholders on-site before other carriers were even on the ground in the impacted areas,” said Kwiatkowski. FCCI’s Risk Control team played a big role in the response efforts through collaboration and partnership. They provided proactive hurricane preparedness measures to agents and policyholders. Policyholders were prompted to move their fleets out of harm’s way to minimize claims. Farm policyholders were reminded to move animals to safer locations. As a result of the many proactive measures taken, policyholders were more prepared, and the FCCI CAT team was ready by the time storm season arrived. By March 15, 2019, the insurance industry had an average closure rate of 43.8% for Florida claims due to Hurricane Michael. FCCI’s closure rate was 90.0%. FCCI demonstrated a 46.2% difference in promptness in comparison to the industry average. Approximately one year after Hurricane Irma, the industry still had more than 10% of these claims outstanding. At the same time, FCCI had only 0.2% of its claims pending. It is clear that FCCI’s claims closure rates demonstrate FCCI’s sixth corporate pillar — Prompt & Fair Claim Service — as a testimony to the strength of the Claims CAT strategy and effective execution of the CAT plan. FCCI teammates handled the 2018 hurricane claims faster and more efficiently than ever before and healthily exceeded industry standards and expectations. For FCCI, it is all about helping policyholders recover and get back to business as soon as possible. We understand that following a catastrophe, for every day, hour and moment a policyholder spends suffering a loss, a quick response time makes all the difference in the world.

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