Inside FCCI and our eight pillars
Being a ‘Best’ employer means giving back
Picture of a group of people
At FCCI, we understand that people want to work for a company that has a reputation they respect and corporate values that align with their own.
In fact, hiring teammates that share our core values of loyalty, integrity, vision, excellence and service is critical to maintaining our culture and delivering the exceptional service we promise to our agents and policyholders. We know that to hire people at the top of their game, we need to be at the top of ours as an employer.
In 2017, we were delighted to be included on Business Insurance magazine’s Best Places to Work in Insurance list. FCCI ranked second among the nation’s insurance companies in the Medium Employer category. The recognition was the most recent in a long string of workplace honors, including the United Way Suncoast’s Top 5 Most Generous Workplaces, Florida Trend’s Best Companies to Work For list and, in our Sarasota headquarters, The Herald-Tribune’s 2017 Best Places to Work list.
Being named to these lists is a great honor for employers. In addition to a questionnaire that covers benefits, compensation and business practices, the lists are ranked by employee participation and responses to confidential surveys. This gives teammates the final say in ranking the company’s attributes.
“For FCCI, it reinforces what we have always known — that doing the right thing and putting people first is good business,” says Lisa Krouse, Board Member, Executive Vice President, Chief HR & Corporate Communications Officer. “We don’t sell an item you can touch, see or feel. What we’re selling is our core values, high standards in how we treat our customers, and a distinctive culture represented by the behavior of our teammates. We call it ‘the promise.’ If you experience a loss under your insurance policy, we’ll be there for you. You will be provided with exceptional customer service consistent with our mission.”
To deliver that level of service, we know our company must be built on a strong foundation. For many years, FCCI has used a framework of seven pillars to guide everything we do:
Ivy Wynn-Fowler, Senior Underwriting Technician in Lake Mary, Fla., accepts the 2017 FCCI Hero Award for her extraordinary volunteer work
  1. Employ the Best People
  2. Local Presence
  3. Financial Prudence
  4. Strong Underwriting Discipline
  5. Agent as Our Customer
  6. Prompt and Fair Claims Service
  7. Mutual Structure
  8. An eighth pillar was added this year to recognize something that has always been an important part of our culture:
  9. Charitable Giving
    FCCI’s founders and leaders have, from the beginning, been charitable in the communities in which they have lived and worked, but often humbly downplayed the company’s philanthropy. In recent years, FCCI has become more open about sharing our corporate citizenship. The new eighth pillar reflects our corporate culture of charitable giving and reinforces a structure of giving back within our communities.
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